Rather than fitting your business into an off-the-shelf package, we carefully analyze your unique needs, strengths, opportunities, and the goals of your company and your customers. We then work with you to design a solution that seamlessly combines the right mix of process and technology with your business model.

Customer Experience Consulting

Nobody sees your business more clearly than you.

Everybody talks about improving Customer Experience (CX), but not everyone knows how to make it happen. It demands nurturing an outside-In perspective, cross-company alignment, and avoiding silos that can isolate departments. The starting point is researching the journey customers are on as they seek to meet their needs; following them along this path is crucial to success.

The Highland Difference

We begin by doing a deep dive into the touchpoints customers encounter as they experience your company each step of the way. Highland’s team of experts come alongside your team and immerse themselves in your business by leveraging insight from all corners of the organization, as well as customers themselves. This will lend fresh perspective to your existing processes, highlighting strengths, and identifying opportunities. We work to bring your organization clarity, cultural alignment, and a clear plan of action to break down silos and help customers get the most from your business.

Product & Service Design

Identify, refine and validate ideas; build the right thing.

How do we best empower customers to engage with business and achieve their goals? Once you've identified moments in your customer journey where improvements can be made, the next step is to decide how reworking existing processes or improving touchpoints will increase the quality of your customer experience. Validating new product ideas and service elements is key to spending wisely and effecting lasting change.

The Highland Difference

With almost two decades of experience in enhancing customer experiences, Highland understands that digital transformation does not simply mean applying technology to everything. We employ Human Centered Design methods and lean practices to help inspire the best ideas within your organization, imagine possible approaches and outcomes, and explore new products and enhancements to services. We create low-cost prototypes to test assumptions among customers and stakeholders alike, ensuring the lasting impact when the time comes to make transformational decisions.

CRM Technology

Getting every last penny out of your sales cycle begins and ends with a great CRM.

Known as one of the most popular and powerful tools on the market, CRM (Customer Relationship Management) software is most commonly used to allow businesses to get a 360 degree view of the customer lifecycle. Nearly 60% of all businesses utilize CRM technology to manage customer data, provide account visibility, track pipeline leads, and drive sales productivity.

The Highland Difference

Highland’s partnership with SugarCRM allows us to customize your CRM to stretch far beyond the typical sales management use case. Highland’s team of development experts maximizes Sugar’s open-platform capabilities to truly digitally transform your business processes, provide a single source of truth for all your data, and even integrate with your existing software.

Low-Code Development

There's an app for that...Right?

The average American spends over 5 hours per day on the internet, with more than half of their time accessing apps and websites through a mobile browser. The case for needing a strong web and mobile presence has grown from progressive to necessary in order for companies to adapt to customer demand and remain competitive in the marketplace.

The Highland Difference

By partnering with OutSystems, Highland is able to leverage a powerful low-code Rapid Application Delivery (RAD) Platform to deliver a fully integrated approach to development, quality assurance, and management. This will save you time and money throughout the lifecycle of your suite of apps.

Custom Tailored Software

You don't fit into a box. And that's why you've made it this far.

What sets your business apart from your competitors is trendsetting vision, attention to detail, and willingness to try things first. Digital transformation oftentimes requires thinking outside of predefined software and into the realm of imagining, “What if?” Custom built software allows you to create a one-of-a-kind solution from the ground up, giving your company an advantage over competitors, and the opportunity to grow as quickly as your vision takes you.

The Highland Difference

Highland understands that the complex needs of your truly unique business will not fit into an off-the-shelf software solution. Companies like yours require an equally unique technology solution that is tailor-made to accommodate the successful vision that has taken you this far. By defining your goals, uncovering opportunity, and collaborating cross-functionally with your team, we can make your technology dreams become your company’s reality.

Hosting & Managed Services

A fully managed solution for your unique hosting requirements.

Your data is the backbone to your business, and the fuel to your platforms and web applications. Security and accessibility are paramount when considering the right hosting platform for your applications. But often overlooked is the value of having a reliable, talented team to manage, administer, update, monitor, patch, and back-up your hosting platform. 

The Highland Difference

Whether you choose to host on-site, in the cloud, or through Highland's Amazon Web Services cloud offering, Highland can provide front to back managed hosting services to take the worry away from the most important thing: your data. Our deeply experienced IT team handles both the day-to-day, and mission critical hosting demands your Linux applications require.