Who We Are

Crafting a better experience for customers is more than just having a great app. Highland helps organizations examine their customer journey beginning to end, providing the right mix of process and technology for connecting people and purpose.

The people on their team were pretty passionate from the very beginning. — Kevin Zelina, Materion, Project Manager
Highland brings the right resources for the job! — David Rae, Essent, Director CRM Program Administration
No matter who I talk to, Highland is very consistent. This has helped us trust Highland. — Erin Aguilar, Wolters-Altoff Investments, Customer Specialist
Your solutions architect was one of the most brilliant people I have ever sat in a meeting with. — Mandy Zaransky, Ragan Communications, CMO/COO

Our Services

Customer Experience Consulting

Build journey-driven knowledge & consensus across teams & stakeholders as you uncover opportunities to better reach your customers.

Product & Service Design

Create or improve upon the processes, products and services at the heart of serving your customers well.

CRM Technology

Keep your organization and customer needs aligned with the power of a Customer Relationship Management platform.

Low-Code Development

Move rapidly from concept to prototype to working application with our low-code framework.

Custom Tailored Software

Architect and build front-to-back applications & infrastructure to support your business continuously at scale.

Hosting & Managed Services

Create extensible solutions that evolve with your company’s changing technology demands.

Our Process

The best solutions don’t start with specs, they start with people. Highland’s holistic approach to digital solutions allows your organization to see beyond the technology to the opportunity. This process helps you identify your strengths, respond to customer needs, build the right things, and maximize the return on your technology investment.