Nonprofits & Foundations

You know the mission. We help you build what supports & delivers it.

From constituent experience research to digital product development, Highland helps nonprofits and foundations close the gap between the work you do and the technology that supports it.

Nonprofits struggle to scale working programs.

Mission delivery has gone digital, but the operating models, evidence, & systems have not.

At the same time, AI is triggering a new horizon of change, increasing urgency and uncertainty.

Trusted partner to NPOs for over 2 decades

Since 1999, our team of researchers, strategists, designers, and developers have worked with dozens of Nonprofit organizations to help leaders reimagine their strategic model and how they deliver their mission.

Let’s Create together

What brings nonprofits & foundations to Highland

The work tends to start in one of three places: understanding the people you serve, redesigning how you deliver, or building the systems that connect your services with stakeholders.

Digital Mission Delivery

Your website and digital platforms were built to attract donors, not deliver programs. That needs to change.

Digital Strategy, Roadmapping & Business Cases
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Builds a prioritized roadmap and the case for investment that connects mission, donor participation, and constituent experience.
Websites
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Move from static websites to a living digital presence that connects directly to giving and mission delivery.
Digital Mission Delivery
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Use next-gen web applications to build a modern, manageable digital presence that not only informs but also helps deliver your mission.
Custom Platform Development
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Builds new or redesigned web and mobile platforms for engagement, program delivery, and staff operations.
Service Design & Blueprinting
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Designs the full service delivery experience across staff, channels, and systems, including hybrid and mobile-first program delivery.

Systems, Data & AI

Do more with limited staff by reducing siloed systems and taking a strategic approach to data collection, automation and AI.

Outcome Measurement & Impact Dashboards
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Defines outcome metrics, not just outputs, and builds dashboards for funders, partners, and leadership.
System Assessment & Integration
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Assess and streamline siloed systems into a connected set that reduces manual effort and error, so your staff can focus on what matters.
Data Interoperability
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Connect your data across grants, CRM, case management, and analytics to drive strategy, track outcomes, and enable automation and AI.
AI-Assisted Engagement
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Use AI to radically scale staff efficiencies and to appropriately enhance or transform how you engage with constituents directly.

Research & Strategy

Understand the behaviors, needs and motivations of the people you serve and your donors, and design interventions and programs that truly make an impact.

Constituent Research
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Mixed-methods research into the motivations, behaviors, and unmet needs of those you serve, and strategies for significantly scaling impact.
Donor Research
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Understand the giving logic of donors who give and do not give today, and how to better align your fundraising efforts.
Community Co-Creation
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Shapes programs and tools directly with the people being served, increasing buy-in and agency.
Journey Mapping
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End-to-end maps of constituent and donor journeys that surface friction and new engagement opportunities.
Trusted by the following organizations
Children's Hospital of Wisconsin
Make-A-Wish
Non-Profit Thrift Store Chain
UCLA Health
College of Lake County
Liberal Arts College
Children's Hospital of Wisconsin
Make-A-Wish
Non-Profit Thrift Store Chain
UCLA Health
College of Lake County
Liberal Arts College

Let’s Talk About Where You're Headed

We'd love to hear about an opportunity you're pursuing. Get in touch and we'll follow up in one business day.

If you prefer, you can email ask@highlandsolutions.com.