Make-A-Wish: Designing Experiences that Deliver Hope & Strength

Like many nonprofit organizations, Make-A-Wish Illinois wanted to create a bigger impact for wish kids - but the 35-year-old organization felt stuck. In order to grant more life-changing wishes for critically ill children and their families, they needed to re-examine their wish granting process. That’s why Make-A-Wish partnered with Highland Solutions to create a customer journey map that’s helping the organization take its mission to the next level.

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Materion: A Global CRM Platform for Specialty Manufacturing

Materion is a leading global provider of advanced materials solutions for customers in consumer electronics, defense and science, industrial and aerospace, automotive electronics, telecommunications infrastructure, appliances, medical and energy. Their complex sales and delivery channels require coordinated relationships between a team of material specialists, product designers, fabricators, and distributors. Current systems were not up to the task.

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Truck Parts Supplier Aims to Increase Sales Visibility and Accountability

Our client is a worldwide independent supplier of replacement truck parts. Their resourceful culture has led to new growth opportunities, but it has also led to a low level of process and high dependence on individual skills. To accommodate future growth, our client required a higher level of process, collaboration and accountability throughout the business, and particularly in the sales organization.

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Manufacturer Tackles Product Catalog and Order Fulfillment Challenges

Our client, a division of a Fortune 500 company, manufactures white label office supplies. Their lucrative B-to-B orders, mostly placed by small stores, thinned as big-box stores dominated the market. The client was also unprepared to handle the large amount of B-to-C orders requested, rendering them unable to capitalize on the additional revenue stream.

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Health Care Exchange Requires PHI-compliant Solution for Call Center

Our client is a large health care exchange providing benefits assistance to both employers, for the purpose of defining and controlling spending through a defined contribution approach, and employees, for the purpose of spending their defined contribution dollars on health benefits that meet their needs.

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Electronic Transaction Service Seeks Secure Online Payment System

Our client provides web-based, electronic software systems designed to interface with various state, city, county agencies and companies. Their specialized programs are user-friendly and provide real-time transaction processing and reports, complete accounting reports, electronic funds transfer, inventory management, distribution, user training, user maintenance and customer service.

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