Working with Universal Hospital Services to Implement and Mature Their CRM

UHS came to SugarCRM and Highland Solutions in 2013 with a challenge: they needed to introduce a robust CRM for the first time in the organization's history. This would mean mapping out the $500 million company's complex sales process, automating sales and marketing workflows, migrating 50,000+ accounts into the database, and training their national sales team to use the new tool.

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Make-A-Wish: Designing Experiences that Deliver Hope & Strength

Like many nonprofit organizations, Make-A-Wish Illinois wanted to create a bigger impact for wish kids - but the 35-year-old organization felt stuck. In order to grant more life-changing wishes for critically ill children and their families, they needed to re-examine their wish granting process. That’s why Make-A-Wish partnered with Highland Solutions to create a customer journey map that’s helping the organization take its mission to the next level.

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Materion: A Global CRM Platform for Specialty Manufacturing

Materion is a leading global provider of advanced materials solutions for customers in consumer electronics, defense and science, industrial and aerospace, automotive electronics, telecommunications infrastructure, appliances, medical and energy. Their complex sales and delivery channels require coordinated relationships between a team of material specialists, product designers, fabricators, and distributors. Current systems were not up to the task.

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Truck Parts Supplier Aims to Increase Sales Visibility and Accountability

Our client is a worldwide independent supplier of replacement truck parts. Their resourceful culture has led to new growth opportunities, but it has also led to a low level of process and high dependence on individual skills. To accommodate future growth, our client required a higher level of process, collaboration and accountability throughout the business, and particularly in the sales organization.

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