Creative Group needed a strategic partner who could help them understand a new market, design a never-before-seen product, and build a cutting edge technology program to power their incentives management business.
Dow reached out to Highland to help take the design thinking skills of their Saudi Arabia Marketplace Center team to a new level. We decided to take this challenge one step further and use the training as an opportunity to examine Dow's own customer journey in the Saudi context.
Thrivent Financial created a new brand—Thrivent Student Resources—to reach new customers and help students plan, prepare, and pay for college. They needed to develop a fresh website that could reflect this new business identity and provide critical resources to students, college graduates, and their families.
Like many nonprofit organizations, Make-A-Wish Illinois wanted to create a bigger impact for wish kids - but the 35-year-old organization felt stuck. In order to grant more life-changing wishes for critically ill children and their families, they needed to re-examine their wish granting process. That’s why Make-A-Wish partnered with Highland Solutions to create a customer journey map that’s helping the organization take its mission to the next level.
The Morton Arboretum is a beloved Chicago-area cultural institution. It's 1,700 acres is home to trees from around the world, lakes, a restored prairie, numerous hiking trails, and a popular Children's Garden. The Morton Arboretum welcomes more than one million visitors per year to a variety of cultural events and activities and to connect with a quiet, beautiful space.
Creative Group is a is a leading meeting, incentive, and recognition company. As part of its full-service meeting and incentive travel offering it handles attendee management and registration along with air and ground transportation for over 500 program on an annual basis throughout the world.
Materion is a leading global provider of advanced materials solutions for customers in consumer electronics, defense and science, industrial and aerospace, automotive electronics, telecommunications infrastructure, appliances, medical and energy. Their complex sales and delivery channels require coordinated relationships between a team of material specialists, product designers, fabricators, and distributors. Current systems were not up to the task.
Our client is a worldwide independent supplier of replacement truck parts. Their resourceful culture has led to new growth opportunities, but it has also led to a low level of process and high dependence on individual skills. To accommodate future growth, our client required a higher level of process, collaboration and accountability throughout the business, and particularly in the sales organization.
Our client, a division of a Fortune 500 company, manufactures white label office supplies. Their lucrative B-to-B orders, mostly placed by small stores, thinned as big-box stores dominated the market. The client was also unprepared to handle the large amount of B-to-C orders requested, rendering them unable to capitalize on the additional revenue stream.
Our client is a Fortune 500 railroad company, providing transportation services in North America. As a wholesale company, our client responds to bids for a single cargo owner through multiple intermediaries.