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Experiences That Matter: Episode 1. Creating Customer Experiences That Matter (with Megan Burns)

Experiences That Matter is a Podcast from Highland that focuses on extraordinary people and their efforts to intentionally design experiences that contribute to human flourishing and make the world a better place.

Our first official episode! Today we are joined by Megan Burns, Founder and CEO of Experience Enterprises, about making big companies “less annoying,” customer anxiety, and creating empathetic customer service organizations.

Listen Now: Creating Customer Experiences that Matter (with Megan Burns)

Follow this week’s guest

Megan is on Twitter @MeganBurnsCX

Highland is a digital experience agency with a fierce commitment to keeping people at the center of our work.

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Have a great idea for a season two episode? We’d love to hear from you!

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Tell us about the opportunity you're pursuing, and we'll follow up in one business day. If you prefer, you can email ask@highlandsolutions.com.