This Privacy Policy (this “Policy”) applies to all users, customers and visitors (referred to as "you" below) of the website accessible at http://www.highlandsolutions.com, and any other website (all of the foregoing, collectively, the "HS Website") operated or owned by Highland Group, Inc. DBA Highland Solutions and/or HS Data Service LLC (collectively, "we" or "Highland Solutions"), unless contrary or additional policies or provisions are expressly stated to apply at such other websites or with respect to a given web page or feature.

This Policy does not apply to any services or products provided by Highland Solutions under separate express agreement between a customer and Highland Solutions, and the HS Website does not include any application, website, software, or other services hosted by Highland Solutions specifically for a given customer under a separate agreement.

You agree to this Policy by displaying, using or accessing the HS Website, by providing or submitting any information or materials to the HS Website (or to Highland Solutions in response to the Website), or by allowing or authorizing any person to do any of the same on your behalf or for your benefit. If you do not agree with this Policy, please do not use, or authorize another on your behalf to use, the HS Website or any such services or features and do not submit any information to the HS Website. Questions and concerns regarding this Policy should be directed by e-mail to info@highlandsolutions.com.

Highland Solutions respects your privacy. Any information you give us is held with care and security, and will only be used as described in this Policy or otherwise with your consent.

Information Collected

In order to receive information about Highland Solutions’ products and services, to participate in product demonstrations, or otherwise to access certain features or services on the HS Website, you may be required to first create an account and/or complete one or several forms. During this process (and possibly thereafter) you may be asked to give your name, a contact telephone number, a password, business address, e-mail address, your business name, and other contact or pertinent information. Highland Solutions may also ask for other information required to provide a particular service or respond to a particular request, such as your current business size, your interest in a particular product or service, your current IT needs and capabilities, and other relevant information. Information may also be collected by your presence on the HS Website, even if you have not registered or subscribed.

Generally, this information falls into one of three categories: (1) "Personal Information," such as your name and e-mail address, which can be used to personally identify or contact you (or to confirm your identity in the case of user IDs and passwords), (2) "Usage Information" such as your IP address, click patterns on the HS Website, opinions, reviews, responses, questions, or other matter you have posted or submitted, and other information indicative of or arising out of your use of the HS Website, and (3) "Anonymous Information" which is extracted from Personal Information and Usage Information and then aggregated across users to determine the demographics, habits, preferences, or statistical characteristics of the HS Website users, but which cannot be used to identify you or your specific usage history.

How Each Type of Information Is Used

Highland Solutions will use your Personal Information as follows: (1) to regulate access to the HS Website and its features and services; (2) to personalize and enhance your experience when visiting the HS Website; (3) to promote to you Highland Solutions or our partners’ and affiliates’ products or services (including contacting you by e-mail or postal mail) provided that you may opt-out of receiving promotions from us through various mechanisms we provide (for example, an unsubscribe link at the bottom of newsletters and promotional emails); (4) to notify our partners and affiliates of your interest in their products or services to the extent you have indicated such an interest (including enabling them to contact you by e-mail or postal mail), provided that you may generally opt-out through various mechanisms (for example, an unsubscribe link at the bottom of newsletters and promotional emails), and (5) for other internal or administrative purposes consistent with our mission of providing our users and customers with the highest quality experience in a secure manner, including contacting you about critical updates to the HS Website or the products or services you purchase or use.

We will use your Usage Information for the purposes indicated or evident at the time such information is submitted, to respond to your inquiries or requests, to target our promotional efforts to assure that you receive the most relevant information and promotions possible, and to otherwise support and optimize your use of the HS Website and your relationship with Highland Solutions.

We will use Anonymous Information to optimize our marketing and product development efforts (such as keyword advertising purchases and search engine optimization), to determine the success of our marketing campaigns, to provide anonymous demographic information to affiliates, advertisers and partners, and other relevant commercial purposes which do not identify you individually. We may also provide Anonymous Information to our affiliates, advertisers and partners so that they may track the success of their advertising and promotional efforts, for example, to determine the demographic attributes and use preferences of visitors to pages in the HS Website that feature their products or services.

Except as expressly stated herein or at the time information is collected, Highland Solutions does not sell or rent its customer information and contact lists to third parties.

Highland Solutions may use third party providers and subcontractors to respond to your requests, to support features and services offered on the HS Website, and for internal, administrative, and tracking purposes. Service through these providers may necessarily include providing them with some or all of your Personal Information and Usage Information, but we will use diligent efforts to restrict use of this information by these third parties to the specific purpose for which the third party has been engaged. Additionally, Highland Solutions may share your information with parents and affiliates under its control or common control, subject to the same restrictions described in this Policy.

In addition, Highland Solutions specifically reserves the right, to the maximum extent permitted by law, to use or disclose any information (a) for the purposes of enforcing our user agreements, use policies and the like or (b) when requested by law enforcement agencies (whether or not under subpoena), if we reasonably suspect a violation of our user agreements or use policies or any applicable law.

Security: How Information is Stored

Highland Solutions uses reasonable and appropriate technical and organizational security measures to protect against the loss, misuse and alteration of user data under our control. For example, we impose strict rules on Highland Solutions employees who have access either to the databases that store user information or to the servers that host our services. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make diligent efforts to prevent such unfortunate occurrences.

Please note that information or data (including Usage Information) cannot practicably be stored in a manner which is payment card industry (PCI) or HIPAA (healthcare patient confidentiality and security) compliant. Accordingly, other than information which we specifically request be provided in a secure manner, we do not recommend that you post, upload, provide, or store any sensitive financial, payment, or personal information, and we cannot be responsible in any manner if you do so.

Additionally, we strongly recommend that you keep all of your user information, such as account IDs, passwords, and other sensitive information secret and not disclose such information to anyone else. We cannot be responsible for any use of this information should you disclose it to anyone else, or for the use or distribution of any of your information or data stored with the HS Website if it is obtained via use of your account ID or password. Please note that Highland Solutions will never e-mail you to "phish" for (attempt to convince you to disclose) your username or password or any financial information via e-mail.

Use of "Cookies," Web Beacons, and Log Files

Highland Solutions uses a feature of your Web browser called a "cookie" -- a file that your browser places on your computer's hard drive to uniquely identify your computer. Highland Solutions creates and then uses cookies to make log-in more convenient on the HS Website, to tell us whether you have previously visited the HS Website, to track your clicks through the website, and to help us determine whether you came to Highland Solutions from a particular Internet link or advertisement. Cookies can also be used to save and retrieve passwords and to save information on past usage of features and other preferences.  Highland Solutions does not and cannot use cookies to retrieve Personal Information about you from your computer unless such information was knowingly and willingly provided by you.

Some of our business partners, subcontractors, affiliates, and advertisers may use cookies through the HS Website to track the success of our or their advertising and marketing efforts, which is standard practice for many of the websites you may visit.  If you wish to restrict how cookies are placed on your computer, please check your browser settings, or check your browser's "Help" information for instructions on how to enhance the security of your browser or limit use of and access to cookies.  Please note that your browser's security settings may disable some features or services on certain websites.  

Similarly, Highland Solutions, its advertisers, subcontractors, and other partners may also use "web beacons" (small image files which are used to track presence on web pages and surfing patterns) in a similar fashion to cookies, except that web beacons do not store any personal information on your computer.  We may also use web beacons or similar technology to track clicks from our newsletters and the like.

Finally, servers owned or controlled by Highland Solutions will log each website visitors' IP address, browser type, operating system, referring and exiting URLs, and other statistical and technical information.  Except for user policy, agreement, and law enforcement purposes, Highland Solutions will treat this as Anonymous Information.

Posted Information and Use of Community Features

Although it is probably obvious, to the extent you submit or post any content to the HS Website (or any material which by its nature appears to be intended to be published or posted) or participate in any interactive, discussion, blog, forum, or community feature on the HS Website, all of the information contained in your submission or communications will likely become published public information on the HS Website and possibly published by our affiliates or partners, and Highland Solutions will not have any control over the use of such information by users and third parties with access to that information.  Highland Solutions reserves the right to edit or use all of such information at its discretion without restriction.  

Additional privacy policies and other terms may apply to use of any community or interactive feature or service available through the HS Website or otherwise provided by Highland Solutions.  Please check the pages containing those features and services for more information.

Newsletters

Users may receive one or several of our various newsletters.  You may cancel your newsletter subscription at any time by clicking the “unsubscribe” link on the email newsletter, or by sending notice to [unsubscribe@highlandsolutions.com].   Please note that it may take several weeks for your unsubscribe e-mail to be processed, but using the unsubscribe link in a newsletter generally results in prompt processing.  

Other Events

Please note that all information and material collected or provided, in any manner and of whatever nature, may be transferred or assigned by Highland Solutions in conjunction with a merger or the sale of all or a portion of the Highland Solutions business (or similar event).

Links to Other Websites

The HS Website contains links to third party websites and advertisements leading to promotions of third party products and services outside of our control.  Highland Solutions is not responsible for the privacy practices of such other websites or promotions.  We encourage our users to be aware when they leave our website and to read the privacy statements of each website that collects personally identifiable information. This Policy applies solely to information collected by the HS Website and other websites operated or controlled by Highland Solutions, and not any third party website.

Children

The HS Website and the functions and features we offer are not intended for use by children or minors.  We ask that children and minors not use the website.  

Modifications; Cancellation

Highland Solutions reserves the right to reasonably modify this Policy at any time by publication on the HS Website, by notice through email, or by other reasonable notification means.  All such modifications will be binding on all users.  If you are concerned, please check back periodically to review the current Policy.  If you do not agree with any such changes, or if you no longer wish to be subject to this Policy, you may contact Highland Solutions (see above and also the Terms of Website Use), and Highland Solutions will use diligent efforts to delete your Personal Information, which may disable your ability to access the HS Website or certain functions or features thereof.

Liability

Highland Solutions' liability from or arising out of this Policy or any breach thereof shall be, regardless of theory of liability or cause of action, limited to direct damages, shall not exceed US$100.00 under any circumstance, and is also subject to any general limits of liability stated in the Highland Solutions Terms of Website Use


Copyright © 2011-2017 Highland Group, Inc. dba Highland Solutions and/or its suppliers, 141 W Jackson Blvd #2200, Chicago, IL 60604, U.S.A. All rights reserved.