Digital Transformation is more than just buying software. Highland’s 3-step, holistic approach to digital solutions allows your organization to see beyond the technology to the opportunity. From highly collaborative, consultation workshops to providing ongoing training and support well after your project is complete, Highland can partner with you every step of the way to ensure you keep what works, fix what needs improvement, and maximize the return on your technology investment.
1 Planning Solutions
A proven approach to delivering value, improving outcomes, and enhancing efficiency
Did you know that 60% of team effectiveness can be traced back to the the planning stages of the project? This critical process is often skipped, which can devastate a project before it even begins. Recognizing its value, Highland has broken this process down into three essential steps that will provide your organization with:
- Goals and Measurements that will enable true tracking of ROI and overall value.
- Working Agreements that will provide clarity by aligning project roles and responsibilities.
- The Right Team Members to deliver the highest amount of business value.
- Design Intelligence that will create the highest value for individual users to drive rapid adoption.
- A Compelling Purpose that will fuel the overall product vision.
2 Technology Solutions
Class-leading enterprise platforms deliver the perfect solution, every time.
Your expertise is your business. Our expertise is technology. By collaborating with you to assess what solutions would be most valuable to your organization, we are able to determine where and how technology can facilitate those solutions. Our technology can:
- Increase sales activity through team-centered strategic CRM implementation
- Improve customer service response rate and scores through shared digital data access points
- Create visibility across your entire organization through software integration
- Increase customer satisfaction through powerful, enterprise custom web and mobile applications
3 Success Solutions
You are invested in your company’s growth. Let Highland help protect that investment.
Choosing the right solution, sticking to a budget, and following a timeline are common challenges customers expect to face throughout a digital transformation. Often overlooked is the strategy and support needed after implementation to ensure success from your investment. Whether you simply need light admin support, or a full-service success staff, our packages will provide you with consistent, reliable strategy and support.
- Strategic post-project planning allows your technology to grow with your company.
- Transparent consistent pricing so you can control your monthly spend.
- Flexible packages allow you to add services as you need them.
- Maintenance, training, and development are always available as your company grows.
- On-demand, expert support from the team who knows your unique needs better than anyone.