Discover how the leading global provider of advanced materials successfully rolled out a global CRM project and achieved strong user adoption through their internal marketing and training efforts.
Learn how Highland Solutions has helped clients choose and implement technology solutions that have a positive impact on their business.
Customer interaction is a key component of most businesses. The success or failure of a business rides on the quality and quantity of customer interactions. This process is too important not to be tracked and managed thoroughly. For this reason, many businesses rely on Customer Relationship Management (CRM) to organize and manage all aspects of their customer interactions.
Our client is a worldwide independent supplier of replacement truck parts. Their resourceful culture has led to new growth opportunities, but it has also led to a low level of process and high dependence on individual skills. To accommodate future growth, our client required a higher level of process, collaboration and accountability throughout the business, and particularly in the sales organization.
Our client, an evidence-based addiction treatment facility, offers residential and outpatient services related to the treatment of substance abuse, addiction and mental health disorders. Their intake process and referral program had been managed on individual spreadsheets, which made data inaccessible across the organization. Foremost, a new automation solution had to meet the client's HIPAA standards to protect private health information.
Our client, a division of a Fortune 500 company, manufactures white label office supplies. Their lucrative B-to-B orders, mostly placed by small stores, thinned as big-box stores dominated the market. The client was also unprepared to handle the large amount of B-to-C orders requested, rendering them unable to capitalize on the additional revenue stream.
Our client is a Fortune 500 railroad company, providing transportation services in North America. As a wholesale company, our client responds to bids for a single cargo owner through multiple intermediaries.
Our client is a large health care exchange providing benefits assistance to both employers, for the purpose of defining and controlling spending through a defined contribution approach, and employees, for the purpose of spending their defined contribution dollars on health benefits that meet their needs.
Our client provides web-based, electronic software systems designed to interface with various state, city, county agencies and companies. Their specialized programs are user-friendly and provide real-time transaction processing and reports, complete accounting reports, electronic funds transfer, inventory management, distribution, user training, user maintenance and customer service.
Our client provides a massive, up-to-date competitive intelligence database to customers in the insurance industry. Their unique workflow requires the support of a web-based platform accessible by service providers, remote information analysts, third-party offshore information processors and customers.
Our client is an information technology college at a state university was seeking an application tracking solution that would allow for electronic submission of applications. Additionally, prospective students would be able to attach references and other required documentation through a self-serve portal. The solution would replace the college's Access database and manual application process.