Posted on December 9, 2015

As one of the most highly regulated industries in the world, healthcare providers must always be aware of the need for compliance, in day-to-day activities and in the business systems that support them. When it comes to CRM solutions for healthcare, Chicago turns to Highland Solutions.

We are the premier CRM solutions company that Chicago healthcare companies rely on when they need new technology to help streamline their business processes, increase patient satisfaction and help ensure regulatory compliance. Our unique “People first, technology second” approach to CRM solutions means our solutions fit your business exactly. Our team takes the time to get to know your staff and to understand your business so that every solution our clients deploy is personalized to optimize efficiency.

Our approach to defining the ideal CRM solution for your healthcare needs starts with getting to know your business. We have the industry skills and technical expertise to understand how to integrate any existing business systems, so we help eliminate redundant data and tedious manual entries that are prone to errors. We determine an implementation plan that works for your business, so your team has time to get used to changes incrementally, rather than facing an entirely new system in one day.

Your new CRM solution will support HIPAA regulations, providing tiered security access to sensitive patient information. Regulatory compliance is simpler when it’s built into your systems, and our solutions ensure that you meet compliance requirements without making your business processes unnecessarily cumbersome. When you need information, it’s readily available, but accessible only to those with the right security and need to know.

We know your CRM solution has to fit your healthcare business perfectly, or it won’t be able to support your business’s growth. Our CRM technology will:

  • Meet and exceed HIPAA standards, securing protected health information (PHI)
  • Improve patient experience with increased transparency, right from the first interaction
  • Provide instant access to critical referral and account data, including patient care notes and satisfaction ratings
  • Lower costs and increase efficiency

Founded in 1998, Highland Solutions is one of the oldest and most successful CRM software providers Chicago healthcare companies can depend on when they need a better solution. We have a better than 90 percent client retention rate, one of the highest in the industry. For more information on how our skilled team can use healthcare industry and technology expertise to improve your healthcare business, contact Highland Solutions today.

portrait of Aubyn Scolnick
Aubyn Scolnick
Associate Marketing Manager

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